Refund policy

Refund available on unused SIMs within 30 days of purchase. Restocking fees of up to 20% of the original product price may apply.

All returns are the sole responsibility of the customer and should be sent via mail (tracked & signed for) to the InfiSIM Head Office at Unit 8 Genesis Park, Sheffield Road, Rotherham, S60 1DX, United Kingdom.

All refunds will be processed within 14 days of the item being received by our team.

Please contact orders@infisim.com for more information about our returns and refund procedure.